Making a complaint
While we endeavour to provide you with the best advice and service at all times, if you are not satisfied with our services then we encourage you to contact us. Please call us or put your complaint in writing to our office at firstname.lastname@example.org.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers. You can contact AFCA on:
|Phone:||1800 931 678|
|Mail:||Australian Financial Complaints Authority|
|GPO Box 3 Melbourne VIC 3001|